PEI Property management professionals since 2008

Frequently Asked Questions

How can I schedule a showing for a long term rental?

Please contact the property manager at (902) 628-5860

How can I apply to rent one of the your properties?
You can fill out the form online or the property manager will provide one to you via email.
Will I be signing a lease or rental agreement on this property?
Yes you will be signing a rental agreement.
How much is the security deposit/damage deposit?
Security deposit/damage deposit is the same as first month’s rent.
When is rent due?

Rent is due on the first day of the month- regardless of the day of the week the 1st falls on or if it is a holiday.

What happens if my rent will be late?
  • You need to contact your property manager as soon as you know your rent is going to be late. 
  • You are required to add 1% late fee to the original rental price and a Form 4 will be served. This will be NULL & VOID if rent is paid within 10 days. 
  • If it is not paid within the 10 days, the tenant is obligated to move out.
  • If rent becomes habitually late, (ex: more than 3 times in six months) then this is grounds for eviction. The property manager will discuss this with you after the first Notice has been served.
Can you waive my late charges if I am a great tenant?
No, we cannot wave the late charges. According to IRAC, we are required to treat all tenants equally and the late fee is part of the rental process.
Is the security deposit/damage deposit used for last month’s rent?
No, it is not used for last month’s rent. The deposit is held in trust and used for damages to the property. There is a calculation of accruing interest that is applied and will be provided to you within 10 days of the last day of the month of your move out.
What happens if I can’t pay rent?
If you are not able to pay rent, step one would be to contact your property manager immediately. Then you will be served a Form 4 and you have 10 days to pay or 20 days to move out of the premises.
When can I expect a rental increase?
The rental increase is determined in September of each year, the property manager will then serve an increase notice on the first of October and rental increase will begin on January 1. They are obligated to give you 60 days notice of the increase. It is to follow IRAC guidelines.
What should I do if I have a maintenance request?

If you have a maintenance request you are obligated to notify the property manager as soon as possible. There are two ways of contact. There would be a phone call or email or fill out the form on the company’s website.

If it is an emergency, please call the property manager immediately.

Can I smoke inside the property?
No smoking of any kind is permitted in any of our properties.
What happens if I lock myself out of my apartment?
Lockouts, unfortunately are not categorized as an emergency situation. If this happens during after hours, you’ll need to contact a locksmith or if one of the property managers is able to meet you after hours there will be an additional fee charged to you. This will be at your own expense.

If during office hours, then you need to contact your property manager. The both of you will then agree on a meeting place.

If you have lost your keys, you will be charged with a $50 fee.

Under what circumstances can you or your representative enter my home?
Your property manager or one of our maintenance staff may need to access your home for several reasons. Some of the common reasons include to carry our property inspections, to carry our property maintenance and repairs, or to show the property to prospective tenants.

Nonetheless, we always try and notify you before entering. If you have contacted us for repairs, we will try and notify you with 24 hours notice but if it is an emergency we will be entering immediately.

Also entering the property if we suspect an emergency. If that is the case, we will be entering the property with a police officer or some form of law enforcement.

How do I contact you in case of an emergency?

In case of an emergency, please call (902) 628-5860.

Good examples of emergency situations:

  • A leaking roof
  • Lack of heat (if the owner pays for heat)
  • Back-up sewer lines
  • Gushing water
  • Gas/oil smells

Essentially, an emergency situation is one that affects the safety or health of the tenant. You should also call 911 if you feel there is fire or smoke.

Why am I (the renter) responsible for property maintenance?
The owner is responsible for maintenance of the property.

However, there are some instances where the cost might shift over to you. A good example is when the damage is as a result of your negligence or carelessness. Another instance is when you miss an appointment with one of our maintenance contractors.

Is renter’s insurance necessary?
Yes, rental insurance is necessary and required before move in. If we do not receive this, the property manager does not have to rent to you.
Can I live with someone else?
Yes, you can. However, you must first notify our office of your intentions. The potential roommate will then need to fill out a rental application form and pass our screening procedures.
Can I sublet my apartment?
No, subletting is not permitted and if you do, that is grounds for immediate termination of you and the current subletting tenants.
Can I get a satellite dish?

No satellite dishes are permitted.

Can I keep a pet?
There is no direct answer here, as different properties usually have different rules. If you have a pet, please get in touch with your property manager, our rule is that no pets allowed in the property unless approved in writing from our office.
Can I repaint the walls?
If you repaint the walls please put the request in writing first as you require the consent of the owner. In the request, please provide the rooms and colors you plan on using.
Can I change the property’s locks?
No, you cannot. Replacement, rekeying or installation of additional security devices is a serious violation of the lease agreement.